Are the products and services guaranteed?

Yes. We guarantee that the biospecimens we send meet the pathological, physical, and histological characteristics highlighted as important in advance by the client. If there is a discrepancy, we will replace the biospecimen at our cost. However, we cannot guarantee results or fitness for a particular purpose. If you are not entirely satisfied with the performance of any product, simply call our client services department. They can answer any questions and, if appropriate, arrange a prompt refund or exchange.